Nielsen-Kellerman Company designs, manufactures and distributes rugged, waterproof environmental and sports performance instruments for active lifestyles and technical applications, including Kestrel Weather & Environmental Meters, Kestrel Ballistics Meters for long range shooting accuracy, NK Electronics for Rowing and Paddling, and Blue Ocean Rugged Megaphones PA Systems.
Customer Service and Commitment
NK focuses relentlessly on meeting the specialized measurement needs of demanding outdoor customers. Olympic athletes, firefighters, and military professionals are just some of the NK customers who rely on our products for accuracy and durability. Delivering anything less than the highest level of quality is not an option. Whatever the niche, we know our customers won’t forgive us for letting them down, and will tell their friends what they think of us, good or bad. From order entry to customer support for the life of our products (and beyond), when our customers call, email, tweet (@KestrelWeather) or reach out to us on chat or Facebook, we do everything we can to ensure our products are doing the job our customers need.
Every Kestrel Instrument undergoes rigorous functional and sealing testing and calibration against NIST-traceable standards before it leaves the plant. Every product we build is also covered by a five-year warranty against defect or failure to perform. Beyond the warranty period, we support our customers’ needs with our trade-in/trade-up program that provides an allowance towards a replacement Kestrel product, no matter the age or condition of the product being replaced. We know that convincing customers to purchase a Kestrel Instrument is just the first step — once you’re a Kestrel customer, we want you to stay one for life. We’re proud of our tremendous repeat and referred customers and feel confident offering our 30-day no questions asked satisfaction guarantee.
Innovative US Manufacturer
NK began business in an upstate New York basement, and we demonstrate our commitment to US manufacturing by walking the walk every day. Now located in Boothwyn, PA, we design here in the US, we source the parts and components we can in the US, and we build here in the US with a great team constantly encouraged and supported in learning new skills. We continuously improve our product, processes, flow, inventory management, and people to stay cost-competitive and ensure we can deliver what our customers need when they need it. We are recognized throughout the mid-Atlantic area as a model Lean manufacturer and support the manufacturing community with plant tours, information sharing, and training opportunities.